Contact information
Contact Us
Thank you for choosing TARTTESHOP. If you have any questions about your order, our products, shipping, returns, refunds, or other customer service matters, please feel free to contact us.
Our customer support team is available to assist with general inquiries and order-related questions.
Customer Support
Email: support@tartteshop.com
Phone: +86 18186433149
Our customer service team aims to respond to inquiries within 1–2 business days. Response times may be longer during weekends, public holidays, or periods of higher inquiry volume.
If your inquiry is related to an existing order, please include your order number and the email address used when placing the order. This can help us locate your order information more efficiently.
Order Status
Once your order has been shipped, you will normally receive a shipping confirmation email containing available tracking information.
You can use the tracking number provided in your shipping confirmation email to check the latest available delivery status of your order.
Returns and Refunds
For questions about returns, refunds, cancellations, or other order-related matters, please review the relevant store policy pages or contact us at support@tartteshop.com.
When contacting us about a return or refund request, please provide your order number and a brief description of your request so that our team can review the matter.
Other Questions
Our office hours are 9 am–5 pm EST – we respond to most emails within a business day, but if you don't get a response from us, please check your spam bin!
About Our Customer Service
The TARTTESHOP team supports customers with product inquiries, order information, shipping questions, returns, and general store-related matters.
We aim to provide clear information and practical assistance so that customers can better understand their orders and our store policies.
Contact Information
Brand: TARTTESHOP
Legal Entity / Operator: Suzhou Wowangxin Technology Co., Ltd.
Relationship to TARTTESHOP:
TARTTESHOP is a consumer beauty brand operated by Suzhou Wowangxin Technology Co., Ltd. The company is the legal entity responsible for the operation of the TARTTESHOP website and related business activities.
Registration Number: 91320582MADMW6EB0B
Established: May 9, 2024
Office Address:
No. 3 Yongxin Road, Jinfeng Town,
Zhangjiagang City, Suzhou,
Jiangsu Province, China
Customer Support Phone:
+86 18186433149
Customer Support Email:
support@tartteshop.com